QUICK LINKS Repair Request | Shipping Information | Contact Us
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Service Request Form

Name:
*   Phone: *  
Address: *  
City:
*   State: *   Zip code: *  
E-mail address: *  
E-mail confirmation: *  

Laptop model:

*  
Serial number :(optional)
Problem description:
(1000 char max)

 Terms and Conditions

  1. General Rules and Definitions
    1. Quanta Computer USA Inc. may change, add or remove portions of this agreement at any time; we will inform you via email, postal mail, or phone if it applies to your agreement.
    2. The customer is responsible for informing us of any information update.
    3. We reserve the right to refuse service to anyone.
  2. Laptop Repair Warranty
    1. We will back our laptop repair work with a 6 month labor warranty for the exact symptoms and problems we repaired.
    2. If we have replaced or installed Pulled out, Used, Refurbished parts or New parts for you during repair, we provide a 1 month warranty on parts. Used, Refurbished, Pulled parts are sold or installed "AS IS"; they might have wear and tear marks or scratches. No back orders are accepted.
    3. There is no service charge if cannot locate exact part required.
  3. Parts Warranty
    1. All genuine parts we replace will carry a 30-day warranty from the date of purchase.
  4. Laptop Repairing Service
    1. A flat fee $75 per laptop or $65 per motherboard, plus parts, plus shipping and handling should be received before initial estimation.
    2. Customer will be informed about the initial estimation, the parts needed to be replaced, and the total charges through phone or email. Your Laptop must be shipped within 30 days after RMA number issued. If your Laptop repair charges varies from estimated charges, we will contact you with new service charges. We will not start repairing until we get your consent for new repair charges.
    3. Normal turn around repair time is 5 to 10 business days but it is not promised in case of hard to find parts.
  5. Payment Information
    1. Once we are finished with repairs, our customer service department will give you a call and/or email (if applicable) to arrange payment and shipment. Your payment receipt will be in your shipped package.
    2. Company/Cashier checks and Money Order are welcomed, Personal checks must be cleared first before customer receives repaired Laptop/Notebook. No COD accepted without our prior consent. If your COD payment is missed, the payment will be charged to your credit card prior to next delivery. If we agree to do COD it will be Banker's check or Money Order only, no personal checks accepted. Please make payment to "Quanta Compute USA, Inc.".
    3. All payments are due upon completion of job. If we order parts for you, payment of parts is due at time of order.
  6. Canceling Service
    1. Customer may cancel the service at any time; however, service charges and applicable fees still apply.
    2. To cancel, you must notify Quanta Computer in writing of your desire to cancel this contract.
  7. Shipping Responsibility
    1. Quanta Computer USA Inc. will not be responsible for any damages to the laptop on shipping and receiving.
    2. Customer is liable for "To and From Shipping".
    3. We will return your repaired laptop through FedEx with $1,000.00 insurance.
    4. Customer's signature is required upon receiving the laptop.
    5. Customer is responsible for all the shipping charges in any cases. Shipping charges are not refundable.
    6. Quanta Computer is not responsible for any Laptop not claimed within 10 business days upon completion of the repairs.
    7. When we receive your payment we will schedule a shipment.
  8. Liability
    1. Quanta Computer is not responsible for any loss of Laptops. After obtaining the RMA number from us, the customer is responsible for providing/supplying the RMA number attached to your computer, we cannot assume responsibility for the RMA number on your computer.
    2. This service contract does not cover any loss or damage resulting from external causes (other than loss of power or power surges), such as, but not limited to, theft, environmental conditions, negligence, misuse, abuse, improper electrical power supply, unauthorized repair by others, improper installation, attachments, transportation damage, lack of manufacturer specified maintenance, or vandalism. Other exclusions include: computer viruses or software problems; transportation charges if service is specified as carry-in; product(s) with removed or altered serial numbers; and any repair covered by a manufacturer's warranty. Recalled rework; regardless of the manufacturer's ability to pay for such repair. In no event shall Quanta Computer be liable for special, indirect, incidental or consequential damages.
    3. The customer hereby assumes all risk of loss of data from any and all causes or in any way related to or resulting from the sales, repair or service by Quanta Computer. The customer hereby releases Quanta Computer from any claim or liability related to any loss of Data. Please be sure you take or have back up of your data before sending your laptop to us. Damage cause by fire, theft, testing or any other causes are beyond our control. We are not at all responsible for shipping mishandling. Be sure you purchase insurance while shipping Laptops to us. We always ship laptops back with $1,000.00 declared value or asset protection. If you wish to have more insurance let us know.
    4. In any case, Quanta Computer's liability with respect to any computer loss inside our facility shall not exceed $500.00
 
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Notebook Repair Customer Service: 510-226-1001

service@quantafremont.com
http://www.quantafremont.com